Terms and Conditions

Last updated: 19 October 2026

Welcome to the BokkiePop – Baby & Kids online shop (“the Shop”). Please read these terms carefully before using our website or placing an order. By using this website or placing an order, you agree to these terms. If you do not agree, please do not use the Shop.

1. Who we are

BokkiePop – Baby & Kids is a trading name of Kharah Co (Pty) Ltd, a private company registered in South Africa (registration number 2024/779400/07), based in Kuilsriver, Cape Town, Western Cape, South Africa. In these terms, “BokkiePop”, “we”, “us” and “our” mean Kharah Co (Pty) Ltd, and “you” means the person using the website or placing an order.

  • Email: hello@bokkiepop.co.za
  • Phone and WhatsApp: 068 619 1917
  • Availability: orders are processed Monday to Friday and we reply to messages within 24 hours.
  • VAT: we are not registered for VAT, so no VAT is charged on our prices.

2. Using the website

You must be 18 or older, or have a parent or guardian’s permission, to place an order. You agree to give us accurate information, to keep your account login details secure, and to use the website lawfully. You are responsible for activity on your account.

3. Products and prices

  • All prices are in South African Rand (ZAR). Delivery costs are not included in the product price and are calculated at checkout.
  • We try to show our products as accurately as possible. Colours may look slightly different on different screens, and sizes can vary slightly between brands. Please check the size options and descriptions before ordering.
  • Our stock is limited and ranges change often. All orders are subject to availability.
  • We may correct pricing or product errors. If we cannot supply an item or a price was shown incorrectly, we will contact you before dispatch, and you may choose to proceed at the correct price or cancel and receive a full refund.

4. Orders and your contract with us

Placing an order is an offer to buy. Our contract with you is formed when we send you an order confirmation email. We may decline or cancel an order, for example because of stock, pricing errors, an undeliverable address or suspected fraud, and if we do, we will refund anything you have paid for that order.

5. Payment

Full payment is required when you place your order. Payments are processed securely by PayFast. Depending on what is available at checkout, you can pay by credit or debit card (Visa, Mastercard and American Express), Apple Pay, Samsung Pay, Instant EFT, SnapScan, Zapper, bank QR code apps, Scan to Pay, store cards (such as RCS) and MobiCred. We never see or store your full card details on this website.

6. Delivery

We deliver within South Africa only, using The Courier Guy. Delivery costs, dispatch times and what to do if there is a problem are set out in our Shipping & Delivery Policy, which forms part of these terms.

7. Returns, exchanges and refunds

Our Returns & Refunds Policy explains your right to cancel within 7 days of delivery, our exchange and store-credit options, and what happens with faulty goods. It forms part of these terms.

8. Product care and safety

  • Please follow any care instructions supplied with your items, and wash new garments before first use.
  • Baby and toddler products must be used with adult supervision. Please check items regularly for wear or damage and stop using anything that is damaged or has loose or small parts.
  • For products such as pacifiers, teethers and feeding items, please follow the manufacturer’s instructions for cleaning, use and replacement.

9. Your consumer rights

Nothing in these terms limits or excludes any right you have under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002 or any other law that cannot be excluded or limited by agreement. Where these terms and the law conflict, the law applies.

10. Intellectual property

The content on this website, including text, images, graphics and logos, belongs to us or our licensors and is protected by copyright and other laws. You may not copy, reproduce or distribute it without our written permission. Brand names and logos of other companies (for example BIBS) belong to their owners.

11. Third-party websites and services

The website may link to or rely on third-party services, such as our payment provider and courier. We are not responsible for the content or practices of third-party websites.

12. Limitation of liability

We take care to keep the information on this website accurate, but we do not guarantee that it is always complete, current or error-free. To the extent the law allows, we are not liable for indirect or consequential loss arising from your use of the website, or for delays or failures caused by events outside our reasonable control. Nothing in this section limits liability that cannot lawfully be limited, including liability for harm caused by unsafe goods and for gross negligence or fraud.

13. Privacy

We handle your personal information in line with the Protection of Personal Information Act 4 of 2013 (POPIA). Please read our Privacy Policy to see how we collect, use and protect your information.

14. Electronic communication

By placing an order you agree that we may communicate with you electronically, including by email and WhatsApp, about your order. You will only receive marketing messages if you have opted in, and you can opt out at any time.

15. Complaints

If you have a problem or complaint, please contact us first at hello@bokkiepop.co.za or on 068 619 1917 and we will do our best to resolve it quickly. This does not affect your right to approach the National Consumer Commission, the Consumer Goods and Services Ombud or the courts.

16. Changes to these terms

We may update these terms from time to time. The version published on the website when you place your order applies to that order.

17. Governing law

These terms are governed by the laws of the Republic of South Africa. Subject to your rights under consumer protection legislation, the courts of the Western Cape have jurisdiction over any dispute arising from them.

18. Contact us

Questions about these terms? Email hello@bokkiepop.co.za or call or WhatsApp 068 619 1917.