Shipping & Delivery

Last updated: 19 October 2026

This policy explains how BokkiePop – Baby & Kids (Kharah Co (Pty) Ltd) delivers your order. It forms part of our Terms & Conditions.

1. Where we deliver

We deliver to street addresses within South Africa only. We do not currently ship internationally. Our courier cannot deliver to PO Boxes.

2. Our courier

All orders are delivered by The Courier Guy. We do not offer collection for online orders.

3. Delivery costs

Delivery costs are calculated at checkout by The Courier Guy based on your delivery address and the size and weight of your parcel. You will see the available delivery options and prices before you pay. Prices vary depending on where you are and the service you choose.

4. Dispatch times

  • Orders are processed Monday to Friday.
  • Orders paid for before 10:00 (South African time) on a working day are handed to the courier the same day.
  • Orders paid for after 10:00, or on a weekend or public holiday, are handed to the courier on the next working day.

Once your parcel has been handed to the courier, you will receive an email with tracking details.

5. Delivery times

Delivery time depends on your area and the delivery option you select at checkout. Delivery estimates are provided by The Courier Guy and are not guaranteed. Delays can happen because of weather, public holidays, high courier volumes or other events outside our control. We are not responsible for delays caused by the courier or by circumstances beyond our reasonable control, but we will help you follow up with the courier if your parcel is late.

6. Delivery address and receiving your parcel

  • Please check that your delivery address, phone number and email are correct before you pay. We cannot change an address once the parcel has been collected by the courier.
  • The courier may contact you to arrange delivery, so please make sure someone is available to receive the parcel.
  • If a delivery fails because of an incorrect address or because no one is available, redelivery costs may be charged to you.

7. When you receive your parcel

Please check the parcel when it arrives. If the packaging is damaged, note it on the courier’s delivery receipt and contact us the same day if you can. If anything is damaged, missing or incorrect, please follow the steps in our Returns & Refunds Policy.

8. Lost parcels

If your tracking shows that your parcel has been delivered but you have not received it, or if a parcel is lost in transit, please contact us. We will investigate with The Courier Guy and, if the parcel cannot be found, we will send a replacement or refund you.

9. Contact us about your delivery