Returns & Refunds

Last updated: 19 October 2026

We want you to love what you order. This policy explains how returns, exchanges and refunds work at BokkiePop – Baby & Kids (Kharah Co (Pty) Ltd). It applies together with our Terms & Conditions and does not limit your rights under the Consumer Protection Act and the Electronic Communications and Transactions Act.

  • Email: hello@bokkiepop.co.za
  • Phone and WhatsApp: 068 619 1917
  • Availability: orders are processed Monday to Friday and we reply to messages within 24 hours.
  • VAT: we are not registered for VAT, so no VAT is charged on our prices.

1. Changed your mind? You have 7 days

You may cancel your order and return the goods without giving a reason within 7 days of the day you receive them.

To use this right:

  • Email hello@bokkiepop.co.za (or WhatsApp 068 619 1917) within 7 days of delivery with your order number and the item(s) you want to return.
  • We will confirm and send you the return details.
  • Return the goods to us within 7 days of telling us.

2. Exchange or store credit, or a refund

For change-of-mind returns we will gladly offer you:

  • An exchange for a different size or item (subject to stock), or
  • Online store credit for the full value of the returned items, valid for 3 years from the date it is issued and usable on any future order in the Shop.

If you would rather have your money back, you are entitled to a refund of the amount you paid, including the original delivery fee. We will refund you to the original payment method within 7 days of receiving the returned goods and in any event within 30 days of you cancelling.

3. Condition of returned goods

Items must be returned unworn, unwashed and unused, with all tags and labels attached and in their original packaging, so that we can resell them. If an item is returned damaged, used or not in its original condition, we may reduce the refund or credit by the amount the item has lost in value, or return it to you.

For hygiene reasons, pacifiers, teethers, feeding items and similar products should be returned with their seals and packaging intact. We may be unable to accept opened items of this kind unless they are faulty.

4. Who pays for return shipping?

  • Change of mind: you pay the cost of returning the goods to us. For exchanges, the replacement item is sent at our standard delivery rate, which is calculated at checkout.
  • Faulty, damaged or incorrect items: we pay for the return and for any replacement delivery. See section 5.

5. Faulty, damaged or incorrect items

If an item arrives damaged, is faulty, is not what you ordered or has parts missing, please contact us as soon as possible, ideally within 3 days of delivery, at hello@bokkiepop.co.za with:

  • your order number,
  • a short description of the problem, and
  • clear photos of the item, the label and the packaging.

Under the Consumer Protection Act, goods must be of good quality and fit for their purpose. If an item is defective, you may, within 6 months of delivery, ask us to repair it, replace it or refund you. We will arrange and pay for the courier to collect the item. If we have to replace an item that is out of stock, we will offer a refund or store credit instead.

If damage happened during delivery, it helps if you note it on the courier’s delivery receipt and tell us right away, so that we can resolve it with the courier.

6. Our contact for returns

Please do not send items back before we have confirmed your return, as parcels without a confirmed return may be delayed or refused.