Orders and payment
How do I order?
Choose your items, pick a size where needed, add them to your cart and check out. You will receive an order confirmation email once your order is placed.
How can I pay?
Payments are processed securely by PayFast. You can pay by credit or debit card (Visa, Mastercard and American Express), Apple Pay, Samsung Pay, Instant EFT, SnapScan, Zapper, bank QR code apps, Scan to Pay, store cards (such as RCS) and MobiCred. We never see or store your full card details.
Do you charge VAT?
No. We are not registered for VAT, so the price you see is the price you pay for the goods. Delivery is added at checkout.
Delivery
Where do you deliver and who delivers?
We deliver anywhere in South Africa using The Courier Guy. We do not offer collection or international delivery at the moment.
How much is delivery?
The price is calculated at checkout by The Courier Guy based on your address and the size of your parcel, so you will see the cost before you pay.
When will my order be sent?
We process orders Monday to Friday. Orders paid for before 10:00 on a working day go to the courier the same day. Later orders go the next working day. You will get an email with tracking details once your parcel has been collected. See our Shipping & Delivery Policy for more.
Returns and exchanges
Can I return an item if I change my mind?
Yes. You have 7 days from the day you receive your order to tell us you want to return it. We can offer an exchange or online store credit, or a refund if you prefer. Items must be unworn and unwashed, with tags and packaging intact. See our Returns & Refunds Policy for the full details.
What if my item is faulty, damaged or not what I ordered?
Email us at hello@bokkiepop.co.za with your order number and photos, ideally within 3 days of delivery. We will repair, replace or refund the item and we cover the return costs.
Sizing and products
How do I choose the right size?
Sizes are shown on each product page. Sizing can differ slightly between brands, so if you are unsure, message us on WhatsApp on 068 619 1917 and we will help.
Do you make custom or personalised items?
Not at the moment. All our items are ready to ship from stock.
Where do your products come from?
We curate baby and kids clothing and accessories from local and international suppliers. Our BIBS products are sourced from a South African supplier.
Contact
How do I get hold of you?
Email hello@bokkiepop.co.za or call or WhatsApp 068 619 1917. Orders are processed Monday to Friday and we reply within 24 hours.